Refund policy

Return & Refund Policy

Most Willow & Field Collective items are made to order. Please review product descriptions and size charts carefully before placing your order.

Made-to-order items
Because made-to-order items are created specifically for each customer, we don’t accept returns or exchanges for incorrect sizing, color selection, or change-of-mind purchases.

Damaged, defective, or incorrect items
If your item arrives damaged, misprinted, defective, or different from what you ordered, please contact us within 30 days of delivery. Include your order number and clear photos of the item and issue so we can review it.

If approved, we will provide a replacement or refund. Please don’t send an item back before contacting us and receiving return instructions.

This policy does not affect any rights you may have under applicable law.⠋